AUTHOR

Abigail Sewall

A positive, energetic professional who has a passion for the customer experience. Career-long focus on client satisfaction, loyalty, and retention. Whether in Customer Success or as a sales/business development professional, I have always been the proactive liaison between the customer and my employer, focused on customer happiness, SaaS renewals, cross-selling, up-selling and escalating any issues to resolution. In addition, I have extensive experience leading teams. I have created new teams, as well as inherited teams that I needed to augment with new hires. Collaboration and shared best practices among team members, plus mentoring and coaching, were keys to my management style. Proficient in sales enablement tools such as Salesforce and Microsoft Dynamics in order to provide account history, pipeline development and transparency to upper management. Proven skills at strategic account planning, selling deep and wide into accounts and securing referrals. History of bringing back lost customers who were previously dissatisfied and converting them into raving fans and/or reference accounts. International experience selling in Europe, Latin America, Canada and parts of Asia Pacific. Speak both French and Spanish fluently. Executive presence, very comfortable presenting to large audiences, with extensive TV experience. Specialties: Client retention and customer success. Building top-performing teams. Management, strategic, big picture thinker, team player, collaborative. Start-up experience and true ally of marketing.