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Glossary of Terms


Employee Surveys (M.A.P.s), Individual Impact Plans (I.I.P.s) and Scoring


M.A.P. - A three-question survey, related to how one self-evaluates and is also evaluated by their manager for that current month.



I.I.P. - Individual Impact Plan for the upcoming month. What is the ONE thing you can do in the upcoming month to do your job better?



Grades (Individual): The letter grade reflection of an individual’s intensity score. The best grade is an A+. Grades can change daily.


Intensity Score - a variety of variables attributed to an individual which affect their grade. The points that can be accrued include:

  1. 5 points for each meeting attended (averaged)
  2. 5 points for each meeting hosted (averaged)
  3. 3.75 points for each accepted suggestion
  4. 10 Points for Successful IIP
  5. 10 Points for Completed Self MAP
  6. 10 Points for Completed Manager MAP
  7. 2 points for each meeting agenda item


Grades (Department Level): The letter grade reflection of your department’s employees’ intensity score and Playbook activity. The best grade is an A+. Grades can change daily.


Grades (Company): The letter grade reflects all of the People in the Company, all of the Playbook activity and the overall Performance of the Company.


GCS - Growth Creation Score - a number calculated by weighting and adding the People scores, the Playbooks scores, and the financial performance of the company.





Meeting Host - By default, it is the Department Lead for a Department meeting, or in the case of a personal role, the person that set up the meeting. There is also the possibility to assign someone else to host the meeting if the original meeting host is unavailable. 


Meeting Types - Department Sync, Employee/Manager End of Month Sync, Internal meetings, Board meetings, One on One Meetings, and Sprint Retrospectives.



Sync Meetings - A monthly one-to-one meeting for the employee and manager to review the employees intensity score,their M.A.P.s and the Individual Impact Plan. Agenda items can be added by the employee or manager at any point during the month. 




Definition of a Play - a process that starts with a broad topic and over time steps are named and created to shape that play.



Library - a repository for plays that are complete but can be checked out at any time. The library icon looks like a few books on a shelf. 


To check out a play from the library, select the library icon while on the Playbook page which has a list of all plays. Any user can check out any of the plays for review.


To return a play to the library, click the library icon while in the play itself. 

Note: Only owners of the play can return a play to the library.


Owner: The person who created the play and has the ability to edit it directly or send it back to the library.


Owner Support - a person assigned by the owner of the play who can also make edits directly on that play.


SME - Subject Matter Expert - The user who is an authority in a particular area or topic for a play. 


Play Classifications and Scoring


Active Plays - they are being created, reviewed and modified, or returned to the library. Ideally, all plays have been touched in some way and the percentage showing above this category would be 100%.


Modified Plays - An edit occurred or someone suggested a modification - results in a positive effect on your grade.


New Plays - only require a name of the play and an owner to get started and also have a positive effect on your grade.


No Review - no one in the department has reviewed the play that month, so it’s not active and has a negative effect on your grade.


Returned to Library - when a play is finished, it can be sent to the library. A play can also be checked out by selecting the library icon. Either action has a positive effect on your grade.


Reviewed but no change - play was accessed but no changes were made. This would have a small, positive impact on your grade and the company grade.




Administrator - User Role to configure the Work.software account, users, and historical financial performance number. Provides access to user management and password resets. 


Advisor - Work.software account access to view People and Playbooks to provide analysis and advice.


Advisor with Performance - Work.software account access to view People, Playbooks, and Performance to provide analysis and advice.


Board - Provides access to the Board Dashboard.


Contributor - an individual who is outside the company who is able to add suggestions to Plays, Owner Support of a Play, and can attend meetings.


Department - A role for a department manager or leader.


Department Lead - head of a department with only direct reports (no manager above them within the Work.software platform). 


Interim Manager - The ability to be a de facto manager of more than one department, hold meetings, and evaluate members of those departments. One Department Lead can have multiple departments they are managing.


Lead - Top of the organizational chart within Work.software.


Leadership - anyone that reports directly to the LEAD, usually called either the Executive Team or the C-Suite in business nomenclature.


Personal - The dashboard with a user's personal responsibilities and tasks.